Summary of company and position

• Our Company is a fast growing, leading landscaping and snow removal company in the Northeast U.S., with a particular focus on growing through acquisition (with a target of 20 acquisitions over the next 2 years).
• We have recently acquired a business in Bergen County, NJ and are seeking a manager to oversee that branch. All customers of this branch are commercial accounts, specifically utility companies, apartment buildings, schools, and business complexes.
• As such, we are seeking a professional, operationally focused, profit driven individual with landscaping and snow removal field operations and management experience to be our Account and Operations Manager at this newly acquired branch based in Moonachie, NJ.
• We are rapidly acquiring other landscaping companies throughout the Northeast, so you will be a part of a thriving and growing team of companies and will have significant opportunities for career growth and to manage other branches should you perform.
• This is a full-time position with a compensation mix of base pay, plus bonus, plus a profit share.
• You will be expected to be in the office (at home or on-site) or on the road based on employee and customer needs.
• This role will report directly to the Northeast Regional Manager.

Responsibilities

• As an Account and Operations Manager, your primary responsibility will be to oversee the branch operations to provide the highest quality of service to our customers while achieving gross profit and customer retention targets.
• Provide daily work schedules to field staff and provide instruction to ensure Crew Leaders and crew are prepared to complete the jobs efficiently and safely.
• Visit job sites on a regular basis to ensure all work is completed in adherence to safety policies, operational standards, and contract specifications while ensuring complete customer satisfaction. Conduct consistent safety training and perform safety inspections on job sites.
• Utilize computer systems (Aspire) to manage crew scheduling, purchasing, and crew time reporting to ensure quality, efficiency, and profitability targets per job.
• Supervise employees, keep attendance records, enforce proper uniform and safety equipment use, and approve timecards through Aspire.
• Hire, train, coach, mentor, performance manage and develop staff to reach potential and established goals for the individual and division. Identify and develop Crew Leaders.
• Maintain sufficient staff to meet upcoming schedules. Forecast staff, equipment and material needs to complete future jobs.
• Order materials, equipment and supplies as needed within purchasing limits.
• Continually assess operational procedures and make recommendations to enhance value, improve efficiency and share those insights to further the goals of the company.
• Inspect vehicles and equipment on a regular basis to ensure legal compliance, maintenance needs, and safety issues. Maintain maintenance records for vehicles and equipment.
• Investigate any accident or safety violation, prepare appropriate reports, and act to correct and prevent future occurrences. Define and implement solutions to reoccurring accidents or most common hazards.
• Monitors costs weekly and immediately report any jobs deviating from budgets of time, schedule, cost or any other factor so appropriates adjustments can be made to maximize end result.
• Ensure that facilities and equipment are clean projecting a positive image of the Company.
• Become the main point of contact for assigned accounts solving all issues related to these accounts.
• Ensure that urgent situations are addressed and executed promptly.
• Regularly communicate timelines of services to clients
• Assist in estimating maintenance and enhancement services. Identify, develop and present estimates to clients for approval and ensure communication of approval to appropriate divisions for execution.
• Sell landscape enhancements to existing accounts and work with crews to ensure their completion within the bid scope.
• Develop annual renewal plan and work with clients to insure the highest level of renewals.
• Off-season snow responsibilities and management of all snow operations.
• Other duties as assigned by management.

Qualifications

• Degree in horticulture or other related field or equivalent experience
• 3+ years track record of landscaping management experience
• Knowledge of hardscaping and landscaping installation requirements in order to design and bid jobs according to customer needs while achieving profitability targets
• Excellent communication skills (written and verbal)
• Ability to read complex customer Request-for-Proposals as well as commercial contracts to provide accurate bids
• Skilled in management and leadership
• Understanding of Profit and Loss statements
• Proficient in technology (MS Office and landscaping costing/estimating packages)

City: Moonachie, New Jersey

Total Compensation: $110K - $135K (base pay plus bonus and profit share). Paid time off.

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