This position provides support to all aspects of the TEDI BEAR CAC and Mt. Olive CACs including staff and faculty comprised of the Director, Clinic Manager, Medical Providers, Social Workers, Child and Family Advocates, Therapists, CAC Coordinator, MDT Coordinator, and Community Educators. This position provides highly specialized support for patient registration and processing of new and returning patients to ensure appropriate billing and reimbursements. Provides data management of patient information at intake and during service delivery for accurate tracking of all onsite services. Works closely with TEDI BEAR service providers to capture essential information necessary for reporting and medical documentation. Works with visiting law enforcement and DSS professionals to secure legal documents necessary for service delivery. Responsible for monitoring reception area and phone system, securing interpreters when indicated, routing incoming calls for onsite staff. Processing medical and mental health intake paperwork and registration (obtaining insurance information and documentation) utilizing EPIC electronic health record system, securing signatures, consents, and waivers, explaining rights, and providing instructions to visitors. Completes data entry with accuracy and thoroughness. Checks accuracy to ensure all services are appropriately captured to reflect activities at TEDIBEAR used for monitoring and reporting of multiple external grants. Maintains donor database and drafts recognition letters. Provides reminder telephone calls to therapy patients. Assists with creating and submitting travel paperwork for TEDI BEAR employees, monitoring expenses and reimbursements through the online travel system, and working with the PEDS department and travel offices. Provides administrative support to two additional CAC locations when needed. Provides cross-coverage for other administrative support staff. Completes additional duties as determined by the supervisor.

CLINCAL SUPPORT POSITION – NOT SUBJECT TO STATE HUMAN RESOURCES ACT.

The Brody School of Medicine at East Carolina University is affiliated with ECU Health Medical Center, which serves as its teaching hospital, as well as the flagship hospital for ECU Health.

Minimum Education/Experience

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

License or Certification required by statute or regulation

None

Preferred Experience, Skills, Training/Education

Experience working with multiple line phone system in front of reception setting. Experience with EPIC EHR. Knowledge of ECU online travel system. Computer skills and experience with Microsoft programs including Outlook, Excel and Word desirable. Associate Degree in Medical Office Assistance, Business Administration, Healthcare Management Technology or related field from an accredited two year program with one year of healthcare experience or equivalent education or experience.

License or Certification required by the Department

None

Special Instructions to Applicant

Job Open Date

03/13/2023

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.

03/20/2023

Open Until Filled

No

Quick Link for Direct Access to Posting

https://ecu.peopleadmin.com/postings/60466

Alternate option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

AA/EOE

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA -Coordinator@ecu.edu.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.