Associate - Customer Service Consultant - Japanese Support
Full Time
Bangsar South
Posted
Job description
Job Description:
Qualifications:
Responsibilities:
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Answer customer calls, resolve customer questions, and provide solutions to customers;
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In addition to passively receiving and providing services such as ticket reservations, it is also more active to actively sell tickets to customers on an as-needed basis.
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Meet customer needs, improve service efficiency, and meet customer requirements for service quality;
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Maintain good communication with the airport team at each terminal of Finnair, providing service support for ticket reservation, change or ticketing.
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When the airline changes the flight schedule, flight delay or cancellation, etc., provide the customer with the ticket change date or change the route ticket service
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Handle all background class work, including but not limited to queue processing;
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Handling customer complaints and feedback;
Qualifications:
Qualifications:
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Better teamwork and customer service awareness;
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Ability to work in multi-tasking situations and work under high-intensity stress;
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Fluent in Japanese; basic English literacy
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