Position Title: Banquet Operations Manager

Department: Food and Beverage

Reports to: Food and Beverage Manager

Supervises: Banquet Supervisor + Banquet Staff

Position Summary: The position is responsible for the execution of catered events, which includes coordinating with the catering, culinary and setup teams to ensure all guest expectations are met. The Banquet Staff will also be expected to go above and beyond to deliver memorable events, while bringing a high level of energy and professionalism.

Qualifications:

• High school diploma or equivalent in appropriate experience
• Two or more years’ experience in a similar position
• Ability to work scheduled hours including, when necessary, holidays and weekends
• Ability to lift 50lbs.
• Lifting, bending, twisting, reaching crouching, and crawling throughout the course of the job
• Being on your feet for an extended period of time

Job Duties:

• Serves as a positive role model by:
  • Adhering to the same standards of service and behavior that peers are required to uphold
  • Maintaining a positive and friendly demeanor at all times
  • Working with peers to meet the needs of the team
  • Representing the Club well in its relationships with members and vendors

• Continually provides services in the areas of:
  • Exceeding the expectations of members and their guests, while representing the Club to the highest standards
  • Responsible for training of all Banquet Staff on event and catering procedures
  • Confirming contracts include accurate quantity, location(s), food type, and timing details
  • Impeccable service and social perceptiveness
  • Ability to evaluate guest satisfaction and responsiveness
  • Carefully following all laws and club policies and procedures regarding alcoholic beverage service
  • Slowing and refusing alcoholic verbiage service when necessary
  • Continually seek to enhanced knowledge and skills related to service
  • Maintaining self-awareness of members’, management and peers

• Assumes responsibility for the department by:
  • Creating the Banquet Staff schedule on a weekly basis and while being responsible for all team timekeeping adjustments
  • Maintaining proper inventory levels
  • Maintaining banquet and storage areas in a neat, clean and orderly manner
  • Prioritizing and clearly communicating with the Food and Beverage Director and the Banquet Staff concerning ongoing projects

• Results on which performance will be evaluated but are not limited to:
  • Ensuring that the team under their direction is competent, efficient and effective
  • Being attentive to the needs of the members
  • General behavior and language
  • Maintaining good hygiene and a professional appearance
  • All but not limited to this Job Description