Job description

Greeting arriving guests and retrieving their luggage.
Escorting guests to their rooms, explaining the room facilities
Deliver luggage, messages, faxes, packages to guests and to undertake various other requests in order to ensure their comfort
Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
Assist with keeping lobby area clean and orderly
Ensure that luggage has been stored safely according to prescribed procedures
Be fully aware of what functions are going on in the hotel
Provide gracious, attentive, and friendly service
Other duties as required
Our Mission is creating “Refreshing Social & Business Exchanges” making our guests “Our Champions”.
We live our brand through daily engagement with guests for 15 minutes . We engage with guests by putting ourselves in their shoes in a genuine, friendly and helpful manner. When mistakes occur, we apologize and take prompt corrective action until the guests respond positively.
We’ll never say ‘that’s the way we do it’, because the way it’s done will depend on you.
The economic uncertainties in Malaysia with lower prices of commodities has created challenges. The opening of new hotels in Putrajaya and as more competition throughout has made the market extremely competitive. We will be innovative in our marketing & pricing plans, at the same time stay focused on our cost of operations during this challenging period. The growing Putrajaya market together with the lower Ringgit may mitigate some of these adverse factors.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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