About the Role:

The Unite Us Care Coordinator is responsible for supporting Premium customers by utilizing the Unite Us Platform and offering the support and guidance needed to provide quality care coordination. Care Coordinators are platform experts that interact directly with clients seeking services and with the partners that provide resources and support to Care Coordination customers' clients.

Care Coordinators are Unite Us Platform experts and have the ability to conduct client needs assessments and assist clients in identifying social determinants of health resources to meet their needs.

Unite Us believes that an individual's health journey can start anywhere in the community, and you can help us support both the client and community partner's care journey experience.

What You'll Do:

• Follow contractual requirements for Care Coordination customers' clients who may be seeking assistance in areas such as housing, transportation, mental health, employment, benefits, financial assistance and other services
• Conduct basic intake and needs assessment for clients seeking assistance
• Connect clients with the most appropriate services based on their needs, eligibility, and geographic preference
• Correspond with service providers to facilitate a seamless experience for clients seeking services when applicable
• Conduct follow-up with clients and service providers to ensure receipt of services/benefits
• Provide supportive feedback to community-based-organizations serving Care Coordination clients to ensure network standards are met
• Continuously expand knowledge of community resources, services and programs to understand community issues and build relationships with other users of the Unite Us platform

You are a great fit for the role if you:

• Have experience in navigating social or healthcare services as an individual, case manager, social worker, care navigator
• Demonstrate empathy and passion for helping vulnerable populations
• Are a quick learner who is excited to become an expert in new technologies
• Have the ability to set priorities and work independently while following standard operations procedures
• Are friendly and compassionate; comfortable communicating directly with clients in need and community based organizations
• Are resourceful and fast-paced; able to conduct quick, exhaustive online research
• Are a Spanish speaker

Our Mission:

Unite Us' mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us' national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

Environmental Job Requirements and Working Conditions:

• This position is full-time, remote, and US-based only. West Coast applicants will be considered.
• Our target range for this position is $22.00 -24.00 p/hr. This salary range represents our national target range for this role. Some geographic areas may have higher target ranges.
• This position may require up to 10% travel.

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.

#LI-REMOTE