The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Your assignment

• You will be responsible in providing training and support for Contact Centre co-workers on products and ranges.
• You will be collaborating with Learning and Development to establish insights and maintain development plans related to product and range working with the commercial calendar.
• You will act as a key contributor and facilitator for new hire on-boarding training specifically related to the overall store customer journey, products, ranges and services.
• You will take ownership in making sure that the knowledge base of products, ranges and services are created where needed and generally maintained.
• You support in providing solutions on complaints and feedback on product related issues to co-workers, in order to secure a good experience for our customers.
• You will be responsible for connecting with functional support stakeholders and aligning to be updated on the latest catalogue range.
• You understand the impact on good customer service experience by ensuring that Contact Centre Agents are always updated with information that will be helpful for customers.
• You will involve in various meetings focusing on the overall Customer buying journey and act as a key representative from Contact Centre.

Your profile

• You have at least 2 years of experience in a customer support functions or in
• You have at least 2 years of experience in a customer support functions or in sales.
• You have good knowledge to support Contact Centre in securing great shopping experience for our customers.
• You have good understand on customer shopping journey and Easy Buying Process.
• You have great stakeholder management skills.
• You are passionate about growing business and people together using the experience and skills in the best way.

Important Note:
You are invited to the Life at Home journey with IKEA. Click >>here* to begin your journey. Kindly note that your job application will be processed when you complete the assignment.

• If you can't access the link, please go to the original job posting at Smart Recruiter.

Working with us has its rewards

Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:

IKEA discounts

Co-workers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.

Flexi benefits

We offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.

Maternity and paternity leave

We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys – and responsible – at home.

Gifts

We enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards.

Work environment

As home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and create a relaxed, open atmosphere where we work side by side.

Incentive plan

All co-workers may earn an annual financial reward when we meet our shared business objectives.

Free Parking

All co-workers are given free parking.

Please apply by 15 October 2022.

Want to know what it is like to work in IKEA Call Centre? Watch video below.