Job description

Job Title: Customer Service Manager

Job Code: 401

Department: Front End

Reports To: Store Manager

Primary Purpose:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties and Responsibilities:

 Manage the Front End, including hiring, training, and developing associates

 Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports

 Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy

 Support the achievement of budgeted financial and operating results

 Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers

 Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers’ expectations

 Control store expenses through proper ordering, care for supplies and equipment

 Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems

 Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained

 Ensure Front End schedules are written to provide extraordinary customer service at all times

 Maintain all register and Front End equipment and place service calls in an efficient manner which doesn’t stall the execution of delivering a fast and easy check out experience

 Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions

 Monitor shrink and ensure that inventory is accounted for; provide coaching for associates to recognize and prevent losses

 Ensure proper control of all store funds and company assets

 Observe and correct all unsafe conditions that could cause associate or customer accidents

 Record and report all associate and customer accidents in accordance with established Food Lion procedures

 Ensures compliance with local, state and federal regulations

 Adheres to all company guidelines, policies and standard practices

 Maintains security standards

 Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses

 Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales

 Performs all other duties as assigned

Job Type: Full-time

Salary: $20.00 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

People with a criminal record are encouraged to apply

Work Location: In person

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