Job description

What would a typical day look like as a Client Service Specialist at Digicomm International?

You would maintain fantastic relationships with and provide phenomenal service primarily via email to our customers, the largest cable operators, and service providers worldwide. You would ensure that we have exceeded their expectations all the way through the final delivery. When issues (e.g., customs, shipping, etc.) arise, you will work to propose solutions. And you would leave the office every day knowing that your work enables our customers to seamlessly run their businesses around the world.

We are a leading national and international supplier of CATV equipment that has experienced year-over-year growth as our product lines have continued to diversify. Known for our exceptional commitment to customer service, we are a top-rated distributor to many well-known Cable Operators across the country, including Comcast and Charter, as well as many International Operators in Mexico, Latin America, and Asia. We are a privately held company that offers a sophisticated, customer-centric, and entrepreneurial work environment poised for continued growth.

What you can expect from us:

• Opportunity to be an integral part of an extremely successful organization that is known for extraordinary results
• A fast-paced environment where each day brings different challenges/opportunities
• A commitment to professional development with resources to learn, improve, and grow
• Ability to work with a team of caring professionals who truly value excellence and customer service
• Competitive pay with comprehensive benefits including employee medical coverage, dental and vision plans, a 401(k) plan, PTO, a Flexible Spending Account (FSA), voluntary life insurance, and short- and long-term disability.

What we'll expect from you and what you'll be doing:

• Maintaining strong customer relationships and ensuring they have updated order status, investigating problems, and achieving resolutions that satisfy the customer.
• Extracting and manipulating data from various systems for creative pricing solutions that drive profitability for the company.
• Working closely with multiple departments to review vendor costs and to accurately define and execute RFPs.
• Preparing quotes, tracking orders, packing lists, and ensuring final delivery.
• Understanding the features and benefits of new and current products in support of the company's marketing and sales initiatives to help identify customer needs.
• Documenting customer and company files to ensure all data is accurate.
• Demonstrating extreme attention to detail and a commitment to excellence in all you do.

Job Requirements

• Authorization to work in the U.S.
• Advanced computer skills, specifically Microsoft Excel
• Willingness to remain flexible and adapt to change as we continue to grow as a company.
• 5+ years professional business-to-business work experience in finance, marketing, customer service, purchasing, and/or sales.
• Associates or Bachelor’s degree preferred
• Experience in pricing and analysis within the manufacturing or distribution industries and/or U.S. and International Customs and shipping regulations is a plus
• Bilingual in Spanish (especially native speaking, with skills in business writing) a plus

Digicomm International is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.

Pay based on experience and is competitive with the Denver market.

Job Type: Full-time

Pay: $42,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Application Question(s):

• Are you authorized to work in the US?
• Are you willing to work onsite in our Englewood, CO office daily, Monday through Friday, from 8am-5pm? And are you able to work overtime as needed?
• The final step of the hiring process includes a background check. Do you wish to proceed?
• What is your target hourly rate or salary? This information is required in order to proceed to the next step, but will not lock you into a particular rate. Feel free to list a range and/or assumptions if desired.
• Why do you feel you would be an excellent fit for this position?
• Optional: What steps do you take to ensure your work is accurate? Has your accuracy ever been measured in a previous position? If yes, what was your average score?
• Optional: What (specifically) is important to you in your next role?
• Optional: Is there anything else you'd like us to know?

Work Location: One location

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