Job description

Open Position: Client Services Counselor – HYBRID

Hybrid Workplace - Hauppauge, NY – Job Type: Full Time

Why work at National EAP?

Forty years ago, National EAP opened its doors to the business community and today is known widely for its concierge level Employee Assistance Program, Corporate Development and Training Services, as well as Management and Executive Coaching Services throughout the U.S. When you work at National EAP, you are impacting our corporate clients’ lives by providing them with education, counseling, and referral services that help them in their time of personal or workplace need. Our goal is to help our clients restore their wellbeing and achieve great success.

As educators of work/life balance and wellbeing to the businesses we serve, National EAP prioritizes having a flexible and supportive company culture where our employees establish a stable and sustainable way to work while maintaining overall well-being. We practice what we preach and give perks such as mental health days, company-wide spa days and social events, everyone gets their birthday off, Summer Friday’s (we close early!), we invest in employee development and training and finding a pathway of growth for everyone, 8 annual holidays with early closing the workday prior, plus we provide meditation tools, full suite of benefits (health, vision, dental, life insurance, EAP) and we offer a generous 4% 401k match.

Additionally, we provide all team members with over 4 weeks total time off annually. We understand that the last few years have been difficult and make it a point to show our employees that they are appreciated and are making a significant difference in the lives of others. Please visit our website at www.nationaleap.com to learn more about us.

Seeking:

National EAP, Inc. is seeking a Licensed Masters Level Clinician to join our Client Services Department. Our ideal candidate is a multitasker who thrives in a fast-paced environment. They are warm, engaging, and have experience conducting intake assessments and providing in the moment support. At National EAP, Inc., we provide concierge-style Employee Assistance to companies across various industries nationwide.

This role will be split between working with our Client Services Department and working as a Clinician delivering short-term, solution-focused EAP counseling to our clients. In the Client Services Department, the Client Services Counselor will work alongside the Client Services Team to assist with intake assessments, crisis counseling, linkage to community resources, case management, and referral services to our clients. In the Clinician role, the counselor will be working with clients directly, virtually and in-person, to provide short-term counseling to clients, as needed. The Counselor will also provide critical incident response (CIR) services to Employees of organizations following tragic events. CIRs may be virtual or in-person.

It is preferential that candidates have experience dealing with workplace crises and be knowledgeable of workplace issues Human Resources face. Work hours are Monday-Friday. One to two evenings per week are required to accommodate counseling sessions for clients who need evening availability.

Essential Functions:

• Conduct EAP intakes, assessments, and action plans
• Provide in the moment counseling and support as needed
• Provide short-term, solution-focused EAP counseling to voluntary clients
• Provide short-term counseling to mandated clients via our employee turnaround program and coordinate with HR on referral behaviors, attendance, and compliance with Program expectations
• Coordinate with outside providers including EAP affiliates, medical providers, substance abuse facilities, psychiatric care etc. and provide case monitoring services to clients when appropriate
• Maintain up-to-date information on all client and organizational activity including managing a small caseload
• Participate in the development of National EAP Provider and Referral Database
• Rotate infrequent after hours’ on-call clinical rotation with the rest of the team
• Other responsibilities assigned as needed

Required Knowledge, Skills and Abilities:

• Ability to provide effective short-term solution focused counseling
• Knowledge of the EAP field (preferred)
• Excellent critical thinking, judgement, and decision-making abilities
• Professional therapeutic boundaries with clients
• Strong computer and/or technical skills, specifically proficient in MS Office, Word, Excel, Outlook, and TEAMS
• Skilled in written and verbal communication with an emphasis on tact and diplomacy
• Strong work ethic and the ability to work independently
• Excellent interpersonal skills with ability to handle client relationship management, provide strong client consultative skills, and work in a fast-paced team environment
• Ability to manage sensitive and confidential matters
• Effective problem-solving skills
• Ability to handle multiple tasks simultaneously and prioritize responsibilities

Education

• Master’s degree in social work or related counseling field required
• Licensed in New York required
• Bilingual Spanish & English Speaking preferred

Working Conditions

• Work hours are Monday-Friday. One to two evenings per week are required to accommodate counseling sessions for clients who need evening availability.
• Hybrid workplace. In office days are at Hauppauge location. For remote days, candidate must have a private area with hardwired internet access where they will be able to work from home in an appropriate setting.

National EAP is an EEO employer and provides an employee focused dynamic work environment. If you are interested in being a National EAP Client Services Counselor, please submit your resume.

Job Type: Full-time

Pay: $1.00 - $50.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you a Licensed Masters Level Clinician in New York State?
• Do you reside in either NY?

Education:

• Master's (Required)

Work Location: Hybrid remote in Hauppauge, NY 11788

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