About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. these include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Job Responsibilities

Seeking to recruit a Product Manager within Cards & Payment Products department. Reporting directly to the Head of Cards Product Management, whose primary role is be part of the migration/integration working group and ensure seamless transition for the customers while protecting UOB Cards franchise.

The role involves:

• Planning & executing the migration/integration exercise, and seeing through the end-to-end process to ensure seamless customers’ transition

• Responsible to ensure all customers are migrated into the relevant product type

• Oversee customers communication through the migration process (pre & post)

• Constant engagement & communication amongst key stakeholders involved in the migration process and working closely with Contact Centre, CEA, Retention Unit to handle customers' related queries/complaints

• Understanding all relevant operational processes in placed; and ensure Product SOPs & compliance requirements are followed through

• Participate in the accelerated build work streams to enhance customers journey/experience, and to ensure detailed requirements are set & built accordingly

• Develop comprehensive marketing & activation programs to ring-fence the new portfolio

• Responsible to perform maintenance & fulfilment involving the specific product respectively

Job Requirements

• Bachelor Degree holder.
• At least 1-2 year work experiences in any field.
• Fresh graduates are encouraged to apply for the position.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.