Job description

Summary:

Customer Service Advisors (CSAs) are responsible for delivering exceptional customer service to our guests. By allowing our guests to make informed decisions about their automotive needs and services, they help increase sales and build loyalty. The CSA is a Service Technician who has successfully completed the CSA certification program through Jiffy Lube University. Bonus potential available!

Responsibilities:

• Responsible for creating a positive guest experience
• Provide service recommendations, ensuring completion of quality workmanship communicate to the guest any special circumstances that impact overall satisfaction.
• Understanding the full range of Jiffy Lube products and services
• Accurately capturing guests product needs and providing updates throughout the entire process
• Offering our guests options that are tailored specifically to their automotive needs
• Giving impartial advice to ensure that our guests are aware of manufacturer recommendations
• Servicing oil and filters
• Checking vehicle fluids
• Inspecting vehicle wiper blades
• Face-to-face interaction with guests
• Take initiative to increase sales, improve store profitability
• Guide teammates
• Ensure the building, equipment and grounds are clean and well maintained

Requirements:

• Two Years experience in customer service role
• Be able to work in a fast paced environment while multi-tasking to achieve desired outcome
• Be able to lift over 50 pounds
• Be able to bend, stoop, reach and crawl
• Can stand for extended period of times and climb stairs

Culture:

We didn't become an industry leader without the commitment, hard work and dedication of our talented management teams that you can now join. Do you have what it takes to become a member of the largest quick lube chain in the nation that pioneered the automotive service industry nearly 50 years ago?

We have expanded our core services to offer far greater than just oil changes and preventive maintenance. Our comprehensive service menu now includes Tires, Brakes, Suspension, and many more services from minor to major repairs.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Automotive repair: 1 year (Preferred)

Work Location: One location

dudleyanddudleyllc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dudleyanddudleyllc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dudleyanddudleyllc.com is the ideal place to find your next job.