Job description

Job Description

· Research customer problems and deliver solutions

· Deliver an experience to every customer, meeting client's service standards

· Respond to 60-70 emails per day through template and long form email responses to customer email inquiries

· Achieve and maintain required metrics and goals

· Work pro-actively to ensure potential issues are escalated appropriately.

· Work as part of the team to ensure the program floor is a positive and professional environment.

· Provide support in projects and initiatives as and when required.

Job Requirement

• Well versed in English for both written & spoken
• Minimum Diploma Holder
• Fresh graduates are encouraged to apply
• Candidates with technical background will be an advantage.

Job Types: Full-time, Permanent, Fresh graduate

Salary: RM280.00 - RM3,300.00 per month

Benefits:

• Health insurance
• Maternity leave
• Vision insurance

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Expected Start Date: 06/13/2022

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