TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

Responsibilities

• Create world class customer service through excellent support to customers and account management.
• Meet customer expectations through effective communication via emails and calls.
• Interact with manufacturing to prioritize orders and with other areas of discipline to identify and solve problems pertaining to sales, service and delivery.
• Coordinate with appropriate groups all special requirements to include product specificaions and requirements and shipment dates for orders.
• Proactively communicate any changes in commitment to distribution and/or dealers.
• Work with other departments to successfully resolve customer issues in a timely fashion.
• Determine the best plan for each client, up-selling, cross-selling and overcoming objections.
• Provide high touch customer service for a high tech product by building and maintaining client relationships and following departmental processes.
• Investigates/resolves common customers issues together with internal teams.
• Assesses basic needs of customer and suggests alternative products/services.
• Resolves product and service problems via the support of cross functional teams.

Requirements

• Bachelor degree in Business Administration, Supply Chain Management or related discipline.
• Minimum 1 year of working experience in customer support in manufacturing environment.
• Clear and thorough understanding of World Class Customer Service.
• Ability to create a “cared for” customer atmosphere.
• Demonstrates sound business judgment and decision making.
• Excellent verbal and written communication and problem solving skills.
• Strong business correspondence skills.
• Thorough understanding of Internet technologies including browser basics.
• Team player with positive attitude.
• Computer competencies including: MRP system, Outlook, Excel and Word.
• Ability to develop creative solutions to customer service issues.
• Ability to present the product and the company in a professional manner.
• Experience in a high performance team-based environment preferred.
• Fresh Graduates are encouraged to apply.
  

Competencies