Job description

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Founded in 2005, TIMESCONSULT is an executive search and staffing agency with offices in Kuala Lumpur, Penang, Singapore and Bangkok and looking towards furthering our presence throughout South East Asia.
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TIMESCONSULT prides itself in assisting thousands of businesses across all business sectors in building a strong workforce while helping hundreds of thousands of job seekers in finding their dream job.

We do this by providing professional advice and tools to both businesses and job seekers to help them in achieving their goals.

In 2019, TIMESCONSULT introduced AskHeadHunter.com - A recruitment platform whose mission is to hire quality talents using efficient algorithm and analytics.

Using technology as a medium to curate potential hires for mid to top-level positions, AskHeadHunter aims to modernise the way traditional recruitment processes are performed by eliminating the stage of manual power and maximising the benefit of Applicant Tracking System.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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