Job description

• Provide excellent customer service and maintaining relationships with customer
• Identify and assess customers’ needs to achieve satisfaction
• Attending to any correspondence and emails by customers
• Assist with the demonstration and sale of goods to customers, including such duties as operating a register and selling on the sales floor
• Provide back-up support to store operations as assigned
• Contact clients as needed to ensure payment of outstanding invoices
• Maintain detailed records concerning defective goods, return goods to vendors, and provide follow-up to obtain replacement or credit
• Following up with clients or customers to check that they are satisfied with any purchases
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Providing feedback on the efficiency of the customer service process
• Keeping records of customer interactions, transactions, comments and complaints
• Perform daily administrative works such as data entry, documentation processing and filing systematically
• Perform other ad-hoc task assigned by superior

Company Name: Floor Culture Holdings Sdn Bhd
Location: No 8, Jalan TS 6/9, Taman Perindustrian Subang, 47500 Subang Jaya, Selangor,
Malaysia

Business Nature: Wholesales and Project Management
Industry: Interior Décor (Flooring)
Business Description
Floor Culture started in 2006 as Laminate flooring supplier for interior designers &
renovation contractors. The company ventured into total floor coverings solution provider
and expanded their services nationwide as well as supply for residential projects. Floor
Culture vision is to be the most recognised sustainable flooring brand in Malaysia.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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