Job description
- Do basic troubleshooting before accepting for warranty claim.
- Answering warranty-related calls.
- Attending to warranty WhatsApp inquiry(new, existing for follow-up, and collection of item back from supplier).
- Prefer mandarin speaker, able to read and write mandarin will be added advantage.
- Inbound and outbound support.
; Requirements: -
- At least SPM and above.
- Fresh graduate / at least 1-2 years of experience in Customer Service or related fields.
- Strong phone contact handling skills and active listening.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Excellent communication and presentation skills.
- Experience working with customer support.
- Ability to multitask, prioritize and manage time effectively.
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