Job description

Job purpose:

Be the Point of Contact; Support inbound/outbound & digital calls/requests to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Key accountabilities:

· Responsible for handling calls and providing customer support

· Identify and relate with various customer needs and scenarios

· Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner

· Remain updated in client and internal processes, technology applications, utilities, and products

· Utilize various internal and client-based tools and applications for customer management and servicing

· Conduct data entry, documentation, and case management

· Work and partner with others within a team-based environment

· Achieve and maintain required metrics and goals

· Adhere to company policies and procedures

Our most successful candidates will have:

· University graduate

· Demonstrated ability to perform at a high level, to support our high volume of inbound calls

· Excellent verbal and written communication skills; with English Language proficiency

· Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred

· Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required

· Be customer service-minded and focus on solution providing & prior customer service experience is a plus

· Be self-motivated and take initiative

· Ability to respond positively to working in a pressured environment.

· Work well with a team and be co-operative

· Be flexible and adjust to changing business needs and environment

Candidate required to support Hong Kong Market thus Cantonese speaker is preferred.

Job Type: Full-time

Salary: RM3,000.00 - RM3,500.00 per month

Schedule:

• Rotational shift

COVID-19 considerations:
We are providing hybrid work culture and ensure full mask policy in office plus regular sanitization on site

Ability to commute/relocate:

• Bangsar South: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Cantonese (Required)
• Bahasa (Preferred)

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