Job description

JOB RESPONSIBILITIES : - To provide professional automobile advisory service to customers visiting the service centre. - To check-in all assigned customers, including all pre-check in preparation (check vehicle history, any outstanding jobs, recall campaigns etc) and to conduct active reception for all vehicles, as per SOP and WPC. - To record all customer's requirements/ complaints and provide advice/ consultancy (including the upselling of value-added products), in all accordance to SOP and Principal, MBM/ DAG guidelines. - To prepare the correct repair estimate, with support from relevant departments, and obtain customer's approval prior to conducting the repairs/ service works. - To conduct service reminder calls and SFU calls when required, to maintain good relationship with the customers and retain the customer for the next service/ repair job. - To manage all customers issues/ complaints and escalate to management, when required, to resolve the issues in timely manner, with support from relevant managers and other support staff. - Monitor job progress and coordinate with workshop and relevant departments, to ensure that vehicles are delivered to customers within the committed delivery time. Any delays should be communicated to customer promptly and in advance. - To explain all repairs and services conducted in detail to customer (including vehicle inspection with customer), fill-up customer feedback form and settlement of payment and all documentation during the delivery process, as per SOP and WPC. - To self-monitor throughput and revenue achievement on daily basis, and to develop catch-up plans, in required, to ensure that individual monthly targets are met. JOB REQUIREMENTS : - Possess at least a Certificate/ Diploma/ Degree in Automotive/ Mechanical Engineering or equivalent. - Preferably with minimum 3-4 years relevant experience in automotive industry. Experience or exposure in B&P is an added advantage. - Service oriented with good communication skills. - Ability to speak multi-lingual is an added advantage. - Possess valid car license.
Cycle & Carriage is passionate about creating people-focused experiences and exceptional journeys. Founded in 1899 in Kuala Lumpur, we are now a leading regional automotive group in Southeast Asia that distributes, retails and provides aftersales services for passenger cars as well as commercial vehicles in Singapore, Malaysia and Myanmar through the strong regional automotive presence of Direct Motors Interests (DMI). Cycle & Carriage Bintang is member of the Jardine Cycle & Carriage Group, who are a member of Jardine Matheson Group, a diversified Asian-based business group comprising of a broad portfolio of marketing-leading businesses including motor vehicles and related operations, property investment and development, food retailing, home furnishings, engineering and construction, transport services, restaurants, luxury hotels, financial services, heavy equipment, mining and agribusiness. Listed on Bursa Malaysia, Cycle & Carriage Bintang Berhad has been in partnership with Mercedes-Benz since 1951 and is one of the leading Mercedes-Benz dealers in Malaysia with an extensive network of 13 outlets across the country, including a dedicated commercial vehicle facility. We are committed to supporting our customers at every step of the way.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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