Job description

Responsibilities

• Handling all inquiries, issues, feedbacks, complaints & assist customers via email, phone calls
• Understand company products and order process well to give best advice/suggestion to customers
• Prepare quotations & follow up closely with customers’ inquiries
• Solve customers’ complaints/problems on product or order process
• Managing existing corporate customers, understand their needs & fulfil their requirements
• Work closely with internal partner to ensure all orders and shipments are expedite under customers' requirements
• Able to communicate verbally and writing to CORPORATE customers in English
• Provide prompt professional service to walk-in customers
• Take responsibility to ensure customers are satisfied & build strong customer relations
• Follow up and ensure accuracy of payment by customers

Requirements

• Minimum STPM qualification and above
• Required languages: English, Bahasa Malaysia, Mandarin/Cantonese (proficient in speaking, reading & writing to effecitively communicate with our customers)
• Computer literate
• Preferable with 1 year working experience (Fresh graduates are welcome to apply)
• Highly motivated self-starter who takes initiative with minimal supervision and enjoy working independently
• Proactive, energetic, responsible, willing to learn, result oriented and good working attitude
• Good interpersonal & communication skills, able to carry conversations at all levels
• Problem solving skills

Required languages (to deal with our customers)
English
Bahasa Malaysia
Mandarin/Cantonese
We are wholesale door gift and souvenir supplier. During the pass few business years, we have successfully extend our business network to whole Malaysia, Singapore and Brunei. Our valued clientele include Maybank, Lafarge, University Technology Petronas, Petronas, BP Healthcare and others. Our mission is to be the FIRST CHOICE of premium gift company for Malaysia SME corporate company.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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