Job description
Responsibilities: -- Respond to all customer inquiries or complaints through phone calls, messages, WhatsApp, social media (Facebook, Twitter, Instagram), and not limited to products and services only.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Follow up on customers to ensure they are satisfied with product/ service received.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Responsible to complete all reports related to CRM monthly for Management review.
- Maintain good customer’s relationship in a courteous manner.
- Visit outlet(s) for any investigation on customer’s issues (if needed).
- Keep updated the latest or upcoming event related to business.
- Perform duties as required or assigned.
- Candidates must possess at least Diploma, Advanced/ Higher/ Degree in Business Management/ Communication/ Customer Service or any related field.
- At least 1 years of experience in the field of Customer Service.
- Required language(s) : Bahasa Malaysia, English, Mandarin (optional).
- Experience in retail will be an added advantage.
- Experience in call centre will be an advantage.
- Good in communication skills.
- Strong problem-solving skills.
- Ability to multi-task.
- Able to work under pressure.
- Must possess Microsoft Word, Excel, PowerPoint skills for reporting purpose.
Salary: RM2,000.00 - RM2,300.00 per month
RETAIL CORE BUSINESS.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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