Job description

The day-to-day activities:
Provide quality customer support (24/7) through Voice and Digital channels for our customers
Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
Gather feedback from customers, observe front-line issues such as application failure, payment issues, product enquiries and clarifications etc. and report promptly to supervisor
Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
Support other department campaigns when the need arises

The must haves:
At least 1-3 years working experience in Customer Service
Must possess at least a Diploma in any relevant field
Experience in Zendesk and Livechat will be an added advantage
Proficiency in using Microsoft products such as Excel, PowerPoint, Word;
Creativity skills, and excellent verbal/written communication skills in both English and Malay languages
Ability to communicate results to management and in a fast paced environment
Can thrive under minimal supervision
Optimum is a full-spectrum IT services and solutions company whose mission is to “Empower Business with Technology.”

Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2300 employees across the globe and helps business harness technology to deliver innovative solutions.

We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups.

We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights and Shared Services. Our impressive track record spans two decades of helping businesses drive innovation, deliver disruptive customer experiences and implement transformational IT projects.

Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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