Job description

Responsibilities:  Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products  To exceed customers expectation in terms of customer service & accurate information.  Work in a team to achieve the required KPI elements and SLA. Requirements:  Candidate must possess at least a SPM with 5 passes.  Required language(s): English & Bahasa Malaysia (Ability to speak in Mandarin will be an added advantage).  Minimum 1 year of working experience in the service industry will be an added advantage for this position.  Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided  Applicant must be willing to work on rotational shifts and off day  Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.  Applicant must be willing to work in Ara Damansara, Selangor Benefit  5 working days in a week  EPF & SOCSO  Sick leave  Annual leave  Commission/ Incentives: can earn unlimited per month.  Rest & relax area (pool & foosball table, etc.) Gym and shower facilities.  Quarterly staff recognition and appreciation  Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager  IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
Aegis is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 65 locations across 14 countries with more than 53,000 employees. Aegis services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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