Job description

JOB VACANCY

POSITION - CUSTOMER SERVICE MANAGER
LOCATION -BAYU TINGGI, KLANG
SALARY - RM 5000-6000

Responsibilities:

Responsible as the Team Leader in leading & managing customer service team in executing the company’s revenue milestones.

Ensure each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost.

Act as the primary escalation contact for customers and liaise with relevant departments on the service delivery to customers.

Enhance service experience through delivering professionalism and understand the varying needs and demands of each individual customer.

Maintain and file all records in accordance with company procedure.

Ensure timely management of complaints and inquiries escalations.

Provide responsive reply to general customers' inquiries or via other interaction channels that have requested a supervisor to rectify their situation to the best of our ability.

Overseeing and assessing team productivity and activities, providing them with regular performance-related feedback and constructive coaching.

Monitoring daily activities of customer service front line operations as well as manage all KPIs targets through effective management of the Customer Service function.

Requirements:
Degree/Diploma in Business Administration or any field with adequate relevant experience
5 year(s) and above of working experience in Customer Service is required for this position.
Working experience in logistics/freight forwarding industry is a must.
Good understanding of procedures and documentation of air and ocean freights
Excellent supervisory and interpersonal skill
Clarity in verbal and written communication
Leadership quality and able to motivate customer service team, create team spirit, sense of belonging and individual development.

Email resume to SHUEAGENSI GMAIL.COM

AGENSI PEKERJAAN NS SHUE SDN BHD.

Job Type: Full-time

Salary: RM5,000.00 - RM6,000.00 per month

Schedule:

• Rotational shift

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