Company Overview:

MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industrial and Defense applications. Headquartered in Lowell, Massachusetts, MACOM has design centers and sales offices throughout North America, Europe and Asia. MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard.

MACOM has more than 65 years of application expertise with multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly and test, and operational facilities throughout North America, Europe, and Asia. Click here to view our facilities. In addition, MACOM offers foundry services that represents a key core competency within our business.

MACOM sells and distributes products globally via a sales channel comprised of a direct field sales force, authorized sales representatives and leading industry distributors. Our sales team is trained across all of our products to give our customers insights into our entire portfolio.

Customer Service Manager

Job Summary:

Lead the Customer Service Team to maintain and enhance customer relationships while meeting organizational and operational objectives. This position requires an individual that can mentor and motivate a team to process a high volume of customer requests accurately in a fast-paced environment.

Salary Range: $85,000 - $110,000

Primary Responsibilities:

• 
  Manage a team to effectively represent MACOM product lines, with primary responsibilities of tactical processing of Quotations and Order Management.
• Plan, prioritize and delegate work tasks to ensure efficient functioning of the team.
• Lead customer service projects and initiatives to ensure high levels of customer service, administration, and productivity.
• Exercise responsibility to hire, transfer, promote, discipline or discharge employees in accordance with company policies.
• Identify and address team training and coaching needs, continue to develop and mentor employees.
• Actively contribute within the Global Customer Service Team to drive continuous improvement and maintain high team morale.
• Know and maintain MACOM policies and compliance requirements.
• Develop and exhibit improved performance in key CS metrics.
• Handle complex and escalated customer service issues.

Requirements:

• Relevant Bachelor’s Degree
• 5 year’s related experience with a preference for a Manufacturing environment
• Interpersonal and communication skills, ability to manage relationships with employees, executives, and customers
• Strong self-management skills, self-motivated, able to maintain clear priorities, takes initiative, and holds self-accountable.
• Decision maker
• Problem analysis and problem solving, attention to detail, time management
• Proficient in MS Office Applications, including Excel
• Flexible, Stress Tolerant
• SAP experience is strongly preferred

EEO:

MACOM is an Equal Opportunity Employer committed to a diverse workforce. MACOM will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, gender identity, gender expression, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, disability, genetic information, veteran status, military obligations, or membership in any other category protected under applicable law.

Reasonable Accommodations:

MACOM is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. If you have a disability and are in need of a reasonable accommodation with respect to any part of the application process please call +1-978-656-2500 or email HR_Ops@MACOM.com. Provide your name, phone number and the position title and location in which you are interested, and nature of accommodation needed, and we will get back to you. We also work with current employees who request or need reasonable accommodation in order to perform the essential functions of their jobs.