Customer Service Officer, Pusat Perdagangan Pasir Gudang Branch MY

CIMB Group
Full Time
Malaysia
Posted
Apply This Job
Job description
KEY RESPONSIBILITIES

Sales & Operational Function
  • To be r
    • esponsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents.
  • To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.

  • To discharge duties instructed by ACSM/BM to serve business interests of the Bank.


    • Additional role for CSD at SME Desk:
  • For CSO at SME Desk, please refer to CSO SME Branch Task List for additional responsibilities.

  • To participate in promoting branch products and services through cross-selling activities.

    • Customer Relationship
  • To p
    • roactively identify, manage and propose effective end-to-end solutions to issues related to service delivery
  • To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints

    • Process & Compliance
  • To t
    • ake accountability over Branch's compliance to the standard operationg procedures and to ensure regulatory requirements
    are met towards achieving operational excellence

    Operational Authority
  • To v
    • alidate over-the-counter transactions on account oepning, cash and non-cash transactions according to advice slips or other negotiable documents
  • To approve rates, cash and check deposits up to authorized amount

  • To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff

  • To supervise staff in ensuring service and compliance standards are met

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