Job description

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

Be our Email/Chat Support Associate for a Music Streaming account!

As an Email/Chat Support Associate, you will deliver customer service to the customers and clients of one of the world’s biggest music, podcast and streaming service, all via email or chat. You are also expected to:

KEY RESPONSIBILITIES

• Research customer problems and deliver solutions
• Deliver an experience to every customer, meeting Spotify’s service standards
• Respond to 60-70 emails per day through template and long form email responses to customer email inquiries
• Achieve and maintain required metrics and goals
• Work pro-actively to ensure potential issues are escalated appropriately.
• Work as part of the team to ensure the program floor is a positive and professional environment.
• Provide support in projects and initiatives as and when required.

MINIMUM QUALIFICATIONS

• Cantonese Speaking ( Written and spoken), Customer Service Level 1 (native or near native quality business Cantonese)
• Working knowledge of English is required to complete training and document cases.
• Candidates with technical background will be an advantage.

Job Type: Full-time

Benefits:

• Health insurance

Schedule:

• Early shift

Supplemental pay types:

• Performance bonus

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)

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