Job description

Who are we?

Plymouth Rock Home Assurance writes homeowner’s and renter’s insurance exclusively. We attribute our growth, success, and financial strength to one core belief: if we work hard every day to provide extraordinary customer service – we call it True Service® – the very best homeowners and the finest independent insurance agents will bring their business to us.

Plymouth Rock takes pride in being recognized by The Boston Globe as a Top Place to Work. We are a leading auto and home insurance carrier servicing customers across 6 northeast states. The Plymouth Rock Home team is a start-up within a well-established insurance company and has grown 6x the size over the last 2 years. Our headquarters is in the heart of Boston, across the street from the iconic South Station.

What is exciting about this role and Plymouth Rock?

This is a salary-based position that comes with full benefits, and promotional opportunities.

No prior insurance experience is required, as you will receive extensive training and support.

Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference.

We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas.

Plymouth Rock Assurance is looking for creative individuals with an inquisitive mindset who can use critical thinking to aid customers in reporting homeowner first notice of loss.

The Homeowners Claims First Report Technician is responsible for providing customers peace of mind as they gathering key information from customers regarding their loss and entering it into a best-in-class first report system.

You will be joining a fast-moving team with a focus on helping customers through a trying time, and we will collaborate to make Plymouth Rock the best company we can be.

Qualifications and Education

· Excellent oral and written communications skills

· Ensure an outstanding experience on every interaction

· Capacity to work in a fast-pace supporting the rapid growth of our customer base

· Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary

Responsibilities Include:

· Aid policyholders in reporting losses by obtaining information over the phone

· Input loss information into best-in-class propriety system

· Assign vendors conducting emergency services during first contact

· Make decisions on routing claims for immediate review based on serious property loss or injury

· Appropriately represent the company by executing a high level of service and maintaining professionalism at all times

Perks:

· Tuition reimbursement

· Overtime eligible

· Predictable office schedule

· Paid time off including 9 paid national holidays

· Robust wellness program

· Downtown Boston office

· Free onsite gym

· 401(k) Bonus

· Auto and Home insurance discounts

· Company-paid life and disability insurance plans

· Optional Medical, Dental, Vision, Legal, and Identify Theft protection plans

· Licensing opportunities

· Company sponsored social events

About The Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Job Type: Full-time

Pay: $40,000.00 - $42,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 1 year
• 2 years
• No experience needed
• Under 1 year

Shift:

• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• Hybrid remote
• Office

Ability to commute/relocate:

• Boston, MA 02111: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Work Location: Hybrid remote in Boston, MA 02111

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