Job description

We are Farmers!

We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!

Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!

Job Details

• This position will require being in-office during the initial 2-3 months of training with potential of becoming virtual following training.
• Training hours are Monday - Friday 9:30am - 6:00pm CT.
• Following training, you will have shifts assigned within the department hours of Monday - Friday 6:45am - 8:30pm CT and Saturday 8:00am - 5:00pm CT.
• Office location is: 17000 W 119th St. Olathe, KS 66061
• Starting pay is $16.70-$19.50/hour depending on background, experience, and geographic location.

Job Summary

• Communicates with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts.
• Utilizes competencies and skills to provide a positive customer experience.

Essential Job Functions

• Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers.
• Reviews problems and communicates with appropriate personnel to obtain information when necessary.
• Responds to customer inquiries through appropriate mediums.
• Attains performance level standards as outlined in performance objectives.
• Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge.
• Stays current with relevant product(s). - Understands and strives to support organization’s overall strategy.
• Models Farmers core values.
• Performs other duties as assigned.

CORE COMPETENCIES

• Business Results: Meets individual performance, metrics and goals.
• Innovation: Identifies and suggests innovative process changes to support business practices.
• Communication: Above average written and verbal communication skills.
• Job Knowledge: Intermediate billing, underwriting guidelines and policy processing.
• Team Work: Accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.

Physical Environment

• This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.
• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information.
• Visually locates material, resources and other objects.
• Ability to operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Education Requirements

• High school diploma or equivalent required.
• Bachelor's degree preferred.

Experience Requirements

• Proven competency performing Service Advocate essential job function and special skills or relevant experience.

Special Skill Requirement

• Critical Thinking
• Advanced conflict resolution skills
• Consistently meeting or exceeding performance measurement goals

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

Job Type: Full-time

Pay: $16.70 - $19.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• Under 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Olathe, KS 66061: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Olathe, KS 66061

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