Job description

Why Work Here?

Established 60 years ago! Awesome leadership and culture! Room for growth! Family dynamic for our employees!

We are looking for the right candidate to join our team! The ideal candidate is service driven, detail-oriented and has several years of call center and medical insurance experience.

Job Summary

This position is responsible for answering customer questions regarding benefits, claims resolution, eligibility and billing questions in a fast-paced call center environment. Evaluates needs and provides appropriate information and education to customers on a variety of medical plans. Must maintain a strict standard of confidentiality to ensure that our members’ protected health information (PHI) is secure.

Full-Time position, 8:00 a.m. to 5:00 p.m. M-F. Great health benefits, 401(k), employee culture and rewards programs.

Qualifications
Strong customer service experience in a call center environment is preferred. Professionalism and computer skills required. Knowledge of medical insurance, basic medical terminology and procedures required. Bilingual a plus.

High School Diploma or equivalent. Two years of call center experience required and two years of professional office experience required. Healthcare industry experience required. Typing 35+ WPM. * Salary depends on experience qualifications. *

Foundation for Medical Care of Kern & Santa Barbara Counties and HealthEdge Administrators is an Equal Opportunity Employer.

About Foundation for Medical Care of Kern County:

60 years ago, Foundation for Medical Care (FMC) began as a physician network organization offering third-party claims administrations for Kern and Santa Barbara Counties. Today, Foundation is a full-service healthcare organization, providing healthcare services throughout California and across the nation.

HealthEdge Administrators is wholly owned by FMC and is a third-party administrator (TPA) of group medical, dental and vision plans. Since 2005, we have partnered with employers to provide custom health benefit plan solutions that maximize the return on benefit dollars, lower risk and help to improve employee productivity.

Job Type: Full-time

Pay: $17.32 - $22.85 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Keeping our employees safe without interruption to business operations is our goal! We've implemented remote work for some employees and ensure employees are seated 6' apart. Employees promptly report symptoms & potential exposures.

Education:

• High school or equivalent (Required)

Experience:

• Call center: 2 years (Preferred)
• Medical office experience: 2 years (Preferred)

Work Location: One location

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