Job description

Quadriga USA is a Roll Label Printing Company located in Valencia, CA, and It seeks Customer Service Representatives with an experience in a trade printing industry.

Shift Available:

• Monday-Friday, 8:00AM – 4:30PM; Additional hours may be required to fulfill job requirements.

Responsibilities Include:

• Maintains regular contact with customers via phone/e-mail to discuss processing of order and answer questions
• Discuss art concerns, proofing methods, order status, quality or service concerns, handle complaints or technical questions
• Write job tickets for orders based off project instructions from customer PO, Quote, Estimate, Art and Shipping SOP’s
• Accurate order information communicated verbally/written so the job flows seamlessly through the production process
• Acts as the liaison, between the customer and the rest of the organization ensuring department goals are achieved by managing to assigned timelines
• Critical thinking needed to problem solve and create processes for new/existing product lines as they evolve
• Build trust through addressing customer needs professionally and efficiently
• Cross-training on consultative sales and customer relationship building
• Any duties as assigned by management
• Maintain assigned accounts as well as backing up/helping other CSR’s during peak workloads
• Coordinate customer schedule with Workflow and Buyout teams

Minimum Qualifications:

• High School graduate
• MINIMUM 1 YEAR CUSTOMER SERVICE AND/OR SALES EXPERIENCE REQUIRED IN PRINTING INDUSTRY. PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT HAVE THE EXPERIENCE.
• Minimum 1 year Customer Service and/or Sales experience required in printing industry
• Highly detail-oriented; excellent proofreading skills
• Ability to work in a fast-paced, team environment
• Self-motivated
• Good problem solving skills
• Manage processes effectively and in a timely manner while ensuring quality
• Strong computer skills
• Proficient in Microsoft Office (Outlook, Microsoft Word, Excel etc.)
• Strong communication skills
• Team player
• Provide outstanding customer service

Preferred Qualifications:

• 2-year to 4-year degree
• Excellent interpersonal and communication skills, both verbal and written
• Strong organizational and multi-tasking ability
• Highly-motivated; Must embrace change/risk and demonstrate a "do whatever it takes" attitude
• Solid understanding of the publishing industry, terminology, direct mail requirements and postal specifications
• Keen ability to analyze information and offer suggestions

Job Type: Full-time

Pay: $16.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person

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