Customer Service Specialist [Email / Back Office Operations]
Full Time
Kuala Lumpur
Posted
Job description
Responsibilities
Responsibility:
Profile
Abilities
- Service customer’s request via CRM case management within stipulated timeframe
- Example of common services: process relocation/account takeover requests, process market interaction requests, process product change/ promo code change, process early termination waiver, process payment refund, etc.
- Process daily billing check, bill verification and bill posting
- Process exceptional payment
- Perform dunning follow up with the customer
Profile
- Minimum 1 to 3 years of relevant working experience in customer service environment.
- Experienced in managing the process of payment & collection, and billing.
- Bilingual – Fluency in English is a must
Abilities
- Customer Service Orientated
- Must be comfortable with high volume of transactions.
- Proven track record for improving process efficiencies and solving problems
- Excellent communication skills in both written and verbal, and internal personal skills
- Excellent analytical and problem-solving skills
- Able to cope with work pressure.
- Ability to stay calm when customers are stressed or upset.
- Ability to connect with people from all levels of society
- Independent and work with minimum supervision
- Sense of urgency
- Administrative accuracy with an eye for detail
Benefits
- EPF
- SOCSO
- Annual Leave
dudleyanddudleyllc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dudleyanddudleyllc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dudleyanddudleyllc.com is the ideal place to find your next job.