Job description

#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 26 years of experience and 310+ industry awards

What is your mission?
As a Customer Service Executive, you will be working with our Finance Account to deliver #happier customer experience. Act as an ambassador for the World Best Fintech brand in our Customer Relationship Centre. He/She will be responsible for working with team to ensure that service level agreements are met in responding to user tickets and answering user queries on the platform.

You are also required to perform these job functions:

• To ensure operating systems are functioning properly and report to Shift Leader if it fails.
• To process client's request via live chat, email and phone call.
• To escalate issue to appropriate specialist when needed via SalesForce or Jira.
• To update clients on their request status accordingly.
• To constantly verify documents submitted by clients within specific regions on hourly basis (exclude CY).
• To attend all seminars scheduled by the company for the employee.
• To achieve quarterly KPI targets set by CS Manager.
• To perform other ad hoc tasks assigned by manager.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
• Minimum 1-2 years of experience within related field.
• Excellent verbal and written communication skills in English and/or Portuguese, Swahili, Kinyarwanda, Arabic, Somali, Russian (Supporting respective market);
• Comfortable in speaking the native language in the abovementioned markets.
• Prior customer experience in servicing Russian, Brazil, Tanzania or Rwanda market is a must due to rapid expansion in the mentioned market.
• Possess a service-oriented customer service mindset with excellent telephone etiquette.
• Independent and self-motivated.
• Excellent attention to detail.

Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 310 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 310 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Bachelor's or Equivalent

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