Job description

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. The ultimate goal is to provide positive customer experiences by enhancing relationships between them.

Job Highlights

• Passionate, Energetic & Innovative Work Culture
• Good Career Growth Opportunity
• Rewards and Recognition

KEY RESPONSIBILITIES | We provide a unique platform to grow together.

• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Identify customer needs and help customers use specific features and resolve their issue on timely manner.
• Strong product knowledge to provide support to customers.
• Gather customer feedback and report to the direct superior.
• Undertakes any other tasks and assignments by the superior.

KEY REQUIREMENTS | Passion at the core of everything we do.

• Preferably 1 year experience in Customer Service.
• Excellent communication and problem-solving skills.
• Patience when handling tough cases.
• Willing to work on shift.
• Training will be provided. Required language(s): Bahasa Malaysia, English, Mandarin
• FRESH GRADUATES are encouraged to apply.
• Salary Range: RM2,500-RM3,800 (Depends on Experience)

Carbytes Autoparts Sdn Bhd - is online retailer situated in the bustling heart of Malaysia, Kuala Lumpur. We market and sell quality goods to our customer via online channels. Besides that, we also provide after sales service and support to our customer throughout Malaysia. We are contantly expanding and looking forward more talent to join us.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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