Job description
Get to know the Role:
The day-to-day activities:
Functional
Customer
People
Other
The must haves:
Additional Job Description:
To ensure that daily operations at the Grab Driver cum Training Center runs smoothly.
Work hand in hand with Operations to ensure Grab Drivers / Riders issues are resolved in a timely manner.
The day-to-day activities:
Functional
Ensure on-time and smooth operations of training/walk-in center at all times.
Ensure all queries are handled in a professional manner.
Conduct driver/rider training/re-education where applicable.
Ensure the office compound is kept tidy and all systems (AC, AV) are in working order.
Adhere to SOP pertaining to driver/rider re-activation.
Customer
Provide courteous service in a professional manner at all times.
Handle or escalate driver/rider issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner
People
Adhere to instructions from the team leaders and work as a team
Other
Any other duties assigned to you by your Supervisor
The must haves:
Diploma/Degree or equivalent
At least 2 years of operations, backend support experience
Able to converse in English and Bahasa Malaysia. Able to converse in
Mandarin will be an added advantage.
Ability to think creatively and apply intellectual rigor to solve challenging problems
Excellent in data, analytical and problem-solving skills in a structured manner.
Self-starter and ability to work well in a fast-paced environment.
Computing skills including Excel, Power point, Google Docs, etc.
Able to multitask, prioritize, using common sense, good initiative, & proactive attitude to pre-empt and address issues and good negotiation skills.
Teamwork and ability to manage people from different levels.
Independent and able to demonstrate high performance with minimal supervision.
Additional Job Description:
Identify areas for drivers' KPI improvement
Evaluate the driver service experience
Develop and maintain excellent relations with new and existing drivers resulting in increased total online driver, active driver and completed jobs
Design programs to win back, reward and retain drivers
dudleyanddudleyllc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, dudleyanddudleyllc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, dudleyanddudleyllc.com is the ideal place to find your next job.