Job description

1. Ensure proper and efficient of the Butler Service which provides personalized guest services such as check in and check out; secretarial work; food & beverage; housekeeping; concierge services, etc.

2. Ensure that the established quality standard and a high level of work performance are maintained.

3. Ensure that policies, procedures and rules are clearly understood and followed through.

4. Meets up with guest regularly to obtain feedback on ways to improve the hotel’s services and facilities.

5. Ensure that the Butlers are neat and well groomed at all times.

6. Inspects all guest suites to ensure that all suites are in good condition and special set up have been delivered, amenities are placed in guest suites and suite is properly presented to standards and ready for occupation.

7.Familiar with all emergency procedures as specified by the Eastern & Oriental Hotel.

8. Attends to special needs and requirements of all Guest.

9. Coordinates and liaise closely with Housekeeping Department and Food & Beverage Department on set up of suites amenities.

10. Conduct on job training to all Butlers, porter, drivers and all Front Office staff.

11. Responsible for monitoring and reviewing attendance controls.

12. Must have knowledge of all suites categories amenities and suite rates.

13. Must be aware of facilities, activities, functions and promotions in the Hotel.

14. Must be familiar with local areas, places of interest, tours available, etc.

15. Must be able to project courtesy and hospitality.

16. Familiar with all front desk back up procedures, in the event that any front office equipment malfunction.

17. Assumes other duties assigned by the Rooms Division Manager
The Eastern & Oriental Hotel – known simply as the ‘E&O’ to generations of travellers – exudes a charm that is inimitably its own. For most of its history, its passageways and halls were the preserve of the rich and privileged from the Western world – intrepid travellers that included acclaimed writers and aspiring literati who arrived in steamships seeking to experience the exotic East. Even with the passage of time, this unique pearl at the heart of George Town continues to shine as a testament to the grand elegance of the British colonial era, the embodiment of both a special time and a special place. Indeed, at the E&O, life’s true pleasures never go out of fashion. For almost 135 years, the hotel has welcomed the world in timeless style. This legacy is conserved and further elevated with the re-opening of the Heritage Wing that is now setting the new standard as a leading destination in classic hospitality.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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