Job description

• Support online customer enquiries promptly (pre-sales and after sales) • Assist and resolve customers order issues or enquiries such as request for exchange, return, refund and product damage/ defeat claims via chat box, email or phone • Maintain high chat respond rate on the relevant sales platform • Responsible to respond to any enquiries or handle customer complaints in a professional and timely manner • Update customer records and customer service issues after each interaction with customer • Gather an in-depth understanding of products sold to support customers enquiries • Maintain a positive, empathetic, and professional attitude toward customers at all times • Ensure customer satisfaction and provide professional customer support • Support the company's daily e-commerce operations • Manage other ad-hoc projects/duties as assigned from time to time
Conduct event activities, dealer support service and other related service
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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