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About TMF Group

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations. Our core services can help companies of all sizes with HR and payroll, accounting and tax, corporate secretarial, international corporate structuring, fund administration and structured finance – whether a company wants to globalize, or whether they need support to streamline existing operations.

With operations in more than 80 countries, TMF Group is the global expert that understands local needs. Global reach, local knowledge: helping to do business seamlessly across borders.

Key Responsibilities

• Deploy, update and upgrade operating systems, manage policies and profiles, Manage and
  protect IT assets, manage apps and data and Configure connectivity
• Monitor and respond and effectively to requests and incidents assigned to workplace support
  group in ITSM ticketing tool within defined SLA.
• Assisting end users with technical needs, related to the usage and utilization of the IT assets,
  and IT accessing supported applications.
• Follow best practices to meet performance and security requirements. This is usually during
  new joiners’ induction, deployment of a change, or on a need-to basis.
• Assisting in compiling and providing (or sharing) documentation to the end users for the basic
  use expected for TMF assets such as Printers, Projectors, Smart boards. To ensure the end
  users are confident enough after reading those concise instructions to operate the devices
  without assistance
• Always Ensure there is proper documentations (may include photos and diagrams) of all IT
  assets and their configuration of the local office
• Update the asset management register upon purchasing, decommissioning, assigning or
  un-assigning, any IT asset, and IT asset information should always be up to date and accurate
  on file
• Ensure the access to the applications is available and effective, and the applications are well
  documented and up to date. Ensure the data is documented in LeanIX and up to date.
• Ensure active directory objects, OU’s, Groups are up-to-date. Ensure every AD object has
  proper description to each, following standard naming conventions
• Provide proactive hand & eyes support for Operations and Engineering IT teams, in
  administration, management of local office servers, network and other global infrastructure
  components.
• Ensure all servers are being backed up as per schedule and chosen plan, Patched and
  updated, and included in security and monitoring scans and monitoring.
• Monitoring all physical or logical resources whenever possible to ensure no disruption to the
  service
• Enriching the Azure Chatbot knowledge, by governing the accuracy and comprehensiveness
  of the chatbot pertaining the local office requirements and participate in a role in the continual
  improvement process of the chatbot service.
• Raise purchase orders. Controlling the IT expenses and participate in IT budgets processes

Key Requirements

• Windows 10, Windows Server 2012 R2, 2016 and Hyper-V installation, administration and
  configuration
• Work experience on ITIL 4 processes and certified
• Vulnerability and Patch Management
• WAN, LAN and WIFI access points management for local Offices
• Dell Physical server, storage administration and DPM disk and Tape backup management
• Work Experience on Citrix, VPN and other Infra services.
• Work experience on user management in Microsoft O365