Enterprise Customer Operations Associate

Full Time
Kuala Lumpur
Posted
Job description
Are you ready to get ahead in your career?
  • We want to empower you turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?
1) End-to-End Responsibility of Order Processing and Enquiry Management as well as Data/Reporting and Billing Enquiries for all Corporate Customers and Account Managers
2)Accountability to Complete all Daily tasks, requests and enquiries within the same business day
3) Able to handle all forms of complaints on products, services, billing and general enquiries in a calm fashion and see out till resolution.
4) Willingness to take on new tasks, projects aligned with Enterprise Customer Operations
5) Multitasking across various Business Support and Billing Systems
What do you need to have for this role?
  • Diploma or Degree in any related fields
  • Fast learner and adaptable to various work situations
  • Good communication skills in English and Bahasa, with a positive mindset.
  • Proficient in Microsoft Office/Computer Skills
What’s next?
  • Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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