We are looking for experienced talents who specialist in Customer Care with logistic knowledge to join our Ocean Freight team.

This role will be responsible to provide assistant to general operational ocean freight functions.

The role require to execute the below tasks and initiative:

• Handling assigned Key Account Customers enquiries
• Act as a first point of contact for customers on operational matters
• Coordinates Ocean Freight shipment and transport arrangement (LCL/FCL)
• Liaising with carrier, co-loader, warehouse, agent and transporter
• Process shipment as per SOP/Work instruction (Eg: Placing booking with carrier or co-loader, liaising with oversea office and customer)
• Work closely with internal department to resolve issue and meet customer’s demands (sales, operation, customs, billing , transport)
• Monitors KPI and work on continuous improvement opportunities
• Maintain records and filing as per ISO requirements and standards
• Monitor internal data & system compliance

To be successful in this role, we are expecting the below:

Posses Diploma/ Bachelor Degree in Logistic Management & Transportation or any equivalent academic background.

Minimum 2 year working experience in the freight forwarding business.

Exposure to Freight Forwarding will be added advantage.

Proficient in Microsoft Office, including word, Excel and PowerPoint as well as Microsoft Outlook

Skills require :

• Initiative - Problem solver and willing to take more responsibility
• Analytical (attentive to details)
• Customer Orientation
• Planning and Organizing (able to Multitasking)

Attribute require :

• Work Independently (minimal supervision)
• Positive Mindset (able adapt to system changes)
• Fast learner & Proactive
• Good self disciplinary
• Work under pressure

Fluency in conversing and writing in English is require as this position will interact with clients and aboard colleagues.

This position will be based at our Penang Branch, Bayan Lepas.

What can DHL offer you?

Attractive remuneration package + insurance coverage + flexi benefits

Flexible Work Arrangement is provided

Unlimited eLearning & Upskilling access + Internal Training Module

Working Hours is Mon-Friday 8:30AM - 5:30PM, Saturday 8:30AM - 1:00PM.

We apologies in advance for not responding. Only the right fit candidate will be in contact to proceed with next stage of pre-screening. Thank You for choosing DHL Global Forwarding as the Employer of Choice.

Learn more about DHL

The Freight Forwarding experts since 1815. DHL Global Forwarding, Freight (DGFF) is part of the Deutsche Post DHL Group with over 43,000 employees in 101 countries. Our air, ocean, and overland freight forwarding services standardized transport as well as multi modal and sector-specific solutions, together with individualized industrial projects.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds. Diversity enriches our workplace, drives our success and helps us deliver excellence. We are recognized as a Global Top Employer with 6 regions and 35 countries. Through our people practices, we help our forwarders realize their full potential by accessing in-site training programs, an online platform portal, loads of on-the-job training, and the chance to gain certifications for your role.