Job description

Job descriptions: Perform BAU Activities – Incident and Service Request:
Perform diagnosis / investigation / troubleshooting.
Perform configuration changes/ fixes or work closely with vendors where necessary to resolve incident.

Perform BAU Activities – Change Request:
Develop & update Change Scope Analysis (CSA) and documentation (i.e. Functional Specification Documentation (FSD)).
Perform configuration / code changes & Unit Test (including coordination with 3rd party where necessary).
Prepare test scenarios & acceptance criteria.
Inform on readiness for Regression Test / Production deployment
Prepare & submit Change Deployment Template.
Close ticket upon successful Production deployment OR Close ticket upon receiving successful-deployment-confirmation from Integration Manager.
Perform BAU activities as per defined in accordance to GA-FIT COE operational policy (i.e. Complexity Matrix, Standard Operating Procedure) which are generally simple to moderate scenarios.
Ensure solutions are consistent with regional template.
Positive collaboration with all stakeholders on BAU related matters.
Support end users in system usage and assist in raising overall SAP proficiency of the end user base and act as a SAP ambassador.
Provide training to end users.
Participate in project activities with SAP focus.
May require short term travel, standby and shift arrangements.
Supporting Team Manager on work assignments as per required.

Job requirements:
Bachelor’s Degree in Information Systems / Business or Accounting equivalent is required.
Minimum 2 years’ relevant experience in regional solution / system support with SAP FICO focus across the APAC region.
At least 1 end to end project implementation experience in FICO will be an added advantage.
Relevant SAP COE experience and user support track record.
Applied accounting / business knowledge in SAP FICO ECC system.
Managing communication with key stakeholders (i.e. finance business users).
Knowledge in SAP New General Ledger Accounting with Multiple Ledgers and Multiple Currency / Flexible Real Estate Management will be an added advantage.
Relevant SAP certification.
SLA familiarity and performance driven work culture.
Good communication and presentation skills.
Good problem solving and analytical skills.
A good team player.
Able to work extended hours when necessary.
Nibaara Technologies is a Singapore based, end-to-end IT Services and Solutions provider.
Our focus is t0 provide complete IT solutions and services for companies including outsourcing and RPA solutions.
Today, from our base in Singapore, we deliver the most comprehensive suite of managed IT services to small and medium-sized businesses across South East Asia.
As technology continues to evolve, business operations face a swathe of challenges and constraints, Nibaara will provide the solid foundation that is required to the changing needs of their clients. The team has years of experience and are well poised to tackle the new challenges ahead for our clients.
In a nutshell, we optimize your IT systems and processes to increase your business revenue and outcomes.

Our Mission :
At Nibaara, our mission is to combine innovative software solutions and modern operational practices to enable customers to realize their full potential.

Our Vision :
We are passionate in helping businesses achieve their business dreams through innovative software solutions. We strive to connect businesses to the right workforce thereby uplifting lives by providing job opportunities for all.

Our Core Values

Commitment
Our commitment is to ensure customer success in business.

Focus on Results in whatever we do
At Nibaara, focusing on results is our identity.

Continuous Learning
We continue to Innovate and grow.

Passion to change the job world
More work opportunities for more people
Bachelor's or Equivalent

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