The Fraud Process Integration (FPI) Fraud Risk Senior Manager will be responsible for managing the Retail Bank FPI Ops Liaison function within GCB Fraud Prevention Organization supporting Retail Bank. Key focus of the role will be to lead execution activities and to quickly assess potential impacts and risks to both the Fraud Prevention and Analytic teams as well as the Fraud Operational areas to ensure operational impacts or adverse treatment to our customer are avoided.

The Fraud Process Integration (FPI) Operations Liaison lead responsibilities include:

• Manage the daily operations and workflow for a team of Fraud Process Integration Analysts Grade Level C12.
• Conduct development discussions, mid-year assessments, and year end appraisals for a team of Fraud Process Integrations Analysts Grade Level C12.
• Provide thought leadership to drive change through ongoing monitoring and engagement with key stakeholders.
• Leverage understanding of operational policies and procedures to ensure potential impacts of fraud policy changes are clearly identified and communicated.
• Lead efforts to research and respond to customer complaints originating from ERU/senior management and drive initiatives to improve processes and optimize customer experience.
• Responsible for identifying gaps in current processes and determining root cause analysis to ensure issues are addressed quickly and effectively.
• Lead efforts to improve efficiency to maximize ability to mitigate fraud threats through optimal engagement between fraud policy, analytics, and operations.
• Communication of changes coming from Fraud Prevention, Analytics or Operations
• Coordinating procedure development for new initiatives driven by Fraud Policy.
• Ensure execution of key initiatives is delivered successfully and defects are not introduced that could impact our customer base negatively or adversely impact our business P&L.
• Build and utilize extensive network of stakeholders throughout the business to effectively monitor process impacts, gain consensus, and influence to achieve objectives.

Qualifications:

• 5+ years’ experience in the banking industry, with specific experience in risk management.
• Requires background in fraud processes and customer interaction. Prefer direct experience in Retail Bank related fraud management.
• A strong understanding of the fraud life cycle and how to identify specific opportunities within fraud processes to address customer pain points and improve our customer experience is preferred.
• Exceptional attention to detail with strong organizational skills.
• Excellent written and verbal communication.
• Excellent time management skills and the ability to work to tight deadlines.
• Ability to remain nimble and prioritize workflow based on business need.
• Strong ability to oversee and manage multiple efforts/projects simultaneously.
• Prior experience managing exempt level personnel.

Education:

• Bachelor’s degree preferred.

-

Job Family Group:

-

Job Family:

-

Time Type:

-

Primary Location:

-

Primary Location Salary Range:

-

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting