Come join a growing organization of Climbing/Yoga/Fitness Gyms across the country! Movement’s mission is to Create Community, Share Passion, and Inspire Philanthropy. We are committed to the communities we serve and developing future leaders.

Movement is committed to growing the climbing community through a shared vision for outstanding customer service, inspirational designs, and highly engaged communities. Movement gyms feature bouldering, top-roping and lead climbing, as well as amenities like yoga studios, functional fitness and cardio zones, childcare, and retail pro shops. Each facility caters to participants of all abilities – from competitive athletes to weekend adventurers and families. Presently, Movement is represented in greater Washington D.C., San Francisco, Denver, Chicago, Dallas, Fountain Valley, and Portland. We are looking to build an extraordinary team to enable our continued growth and strive to hire individuals who are aligned with our core values of passion, integrity, innovation, partnership and inclusion.

As a front desk associate you will help ensure daily gym operations run smoothly in a fast-paced customer and team member focused environment.

Responsibilities include providing an exceptional member & guest experience within the facility. Front desk associates will be tasked with providing a top tier member experience while helping to foster a community of climbers, yogis, and fitness enthusiasts.

Key to success is helping to maintain an environment of trust and respect by empowering others, developing a community that is welcoming, genuine, hopeful, nurturing, and determined is essential. Foundational to our company is that we value purpose driven team members who demonstrate a high level of personal responsibility, integrity, accountability, and self-awareness.

The ideal candidate will have experience working in a fast-paced customer service-oriented environment and providing excellent customer service, as well as excellent initiative.

JOB RESPONSIBILITIES

• Deliver outstanding customer service to every customer

• Greet and check-in members and guests

• Sell and promote membership, pass products, retail items, and instruction/course products

• Assist with retail receiving

• Deliver belay checks/bouldering orientations and conduct floor walks

• Instruct 1-hour Intro to Rope Climbing/Bouldering classes (teach up to one lesson per shift)

• Ensure customer service delivered aligns with Movement mission and core values

• Opportunity to teach additional courses and work other roles, based on experience and interest

• Various other tasks as assigned

JOB REQUIREMENTS

• Excellent customer service skills/ability to manage positive customer relationships and interactions

• Ability to multi-task in a fast-paced environment

• Welcoming and adaptable attitude

• Problem-solving skills and ability to think creatively

• Experience in teaching educational programs and/or experience in the outdoor/climbing industry is a plus

• Regular evening and weekend availability required

• Priority is given to those who also have weekday daytime availability

ADDITIONAL INFORMATION

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status. The pay range for this position begins at $15 and can vary depending on experience.