Job description

Job description

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Ensure proper credit, check-in, check-out and cash handling
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Assist in Front office operation
• Demonstrate a high level of customer service at all times
• To greet all guests in warm and friendly manner
• Response to any phone calls from guests in a polite manner

Job Requirement

• Applicants must be willing to work on shift (include perform night audit works), weekends and public holidays
• Positive attitude, initiative, multitasking, non-calculative and work with minimal supervision
• Good command of spoken English is essential
• Ability to communicate in Mandarin will be an advantage
• Strong disciplines, commitments, and self-initiative
• Able to work independently and as a team
• Good communication and interpersonal skill
• Hardworking, committed and responsible
• Pleasant personality with a friendly approach
• Required to have own transport

Benefits:

• EPF & SOCSO
• Medical benefits
• Training provided

Job Types: Full-time, Permanent

Salary: RM1,500.00 - RM1,600.00 per month

Schedule:

• Rotational shift

Supplemental pay types:

• Overtime pay

Education:

• STM/STPM (Preferred)

Experience:

• Front Office Assistant: 1 year (Preferred)
• Hotel: 1 year (Preferred)

Language:

• English (Preferred)
• Bahasa (Preferred)

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