Job description

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 26 years of experience and 340 industry awards

What is your Mission

· Primarily handle inquiries from both sellers and buyers via various contact channels.

· Level 1 CS is expected to provide first contact resolution as per the standard operating procedures. In the event of non-FCR, you are expected to follow up and respond back to user on timely manner.

· To record case details in CRM.

· To meet key performance metrics.

· To communicate with key stakeholders when necessary.

· To communicate effectively and accurately when communicating with users.

· To take on ad-hoc projects/assignments.

· To assist to handle other inbound contacts when required.

· Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX

Who are we looking for?

· Possess at least a diploma (any field).

· Excellent problem-solving abilities.

· Business Writing skill is a must.

· Empathetic and can communicate in a caring and friendly manner.

· Strong time management skills and motivation to exceed expectations.

· Ability to work with systems you may not have come across before.

· Enjoy working in a fast paced and changing work environment.

· Tech savvy and comfortable working with technology.

· Strong team spirit with a passion and drive to help users and to deliver the best customer experience.

· Good verbal and written communication skills.

· Preferably with 1 year of contact center experience mainly in customer service.

· Good command of written and spoken English.

. Mandrin is a added value.

· Possess a service-oriented customer service mindset with excellent telephone etiquette.

· Independent and self-motivated.

· Excellent attention to detail.

Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, Philippines, Hong Kong, Mainland China, South Korea, Japan, India, Romania, Spain, and Colombia. We specialize in perfecting our clients’ customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.
Our company has won 340 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above-industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion

Schedule:

• Rotational shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Signing bonus

Application Question(s):

• How long is your notice period?

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Required)

Language:

• English (Required)

Expected Start Date: 09/30/2022

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