Job description

Job Summary:

The Head of IT Operations is responsible for overseeing the day-to-day operations of the IT department. This role involves managing a team of IT professionals, monitoring

system performance, ensuring network security, managing IT projects, and providing technical support to end-users.

Key Responsibilities:

• Manage and lead a team of IT professionals, including assigning tasks, providing guidance, and evaluating & coaching to increased performance
• Monitor system performance and ensure high availability of all IT systems and applications
• Ensure network security by implementing and maintaining appropriate security protocols, policies, and procedures
• Manage IT projects from planning to completion, including creating project plans, managing timelines and resources, and ensuring project goals are met
• Provide technical support to end-users, including troubleshooting hardware and software issues and responding to help desk requests
• Manage vendor relationships and negotiate contracts for IT services and equipment
• Develop and maintain IT policies, procedures, and standards
• Create and manage IT budgets, ensuring expenses are within budgetary constraints
• Keep up-to-date with emerging technologies and recommend new solutions to improve efficiency and productivity
• Create and implement an onboarding and training program for newly hired technicians

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT operations, including 2+ years of experience in a management role
• Strong understanding of IT infrastructure and network architecture
• Experience with project management and project delivery methodologies
• Strong problem-solving skills and ability to troubleshoot complex technical issues
• Excellent communication skills, both written and verbal
• Ability to work effectively with individuals at all levels of the organization
• Experience managing budgets and financial performance

Job Type: Full-time

Pay: $85,000.00 - $115,000.00 per year

Benefits:

• Health insurance

Compensation package:

• Performance bonus

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Fullerton, CA 92835: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Fullerton, CA 92835

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