About Railsr

Railsr is the world’s leading global embedded finance experience platform that gives customers the ability to prototype, build and scale financial products. Railsr is in growth mode with hundreds of clients globally, end-users in the multi millions, Venture Capital funding from top firms like Clocktower Ventures and Visa and the most globally-enabled, digitally-native product in the FinTech platform space.

The Role

The role is for Head of Operations for our Malaysia based team reporting to the Global Head of Operations. Malaysia is a strategic operations hub supporting the Railsr global business and the operational teams currently based in Malaysia support Transaction Monitoring, Sanctions screening, Payments and Reconciliations.

As head of operations you will be the management lead for driving operational and customer service excellence. You will be responsible for the day to day running of the operations functions and will also work closely with our global People team and be responsible for people initiatives including hiring, compensations, and employee wellbeing.

The role is well suited to candidates with a strong operational focus, risk management awareness, keen understanding of KPIs, and tenacity to overcome obstacles in accomplishing goals. You need to be a strong leader who will develop talent, drive the team to do their best, and be able to influence across the organisation.

Key Responsibilities:

• Working closely with global functional leads to assist with the day-to-day regional management of the different operations teams
• Work with global functional leads to define and refine operations activities through constant process improvement.
• Working closely with the UK based People team to assist with hiring, performance management, and employee wellbeing.
• Implement and maintain a strong control environment to minimise risk to Railsr and its customers.
• Managing employee productivity including owning SLA’s and OLA’s

What we look for in your professional skills

• You will be an experienced leader within operations and customer services, ideally from a Banking or Fintech environment.
• You must be adept in a multi-cultural business and have had experience working with global functional teams where management of those functions sits outside of your region.
• You must be hands-on , highly structured, detail oriented and process driven.
• Be passionate about customer service excellence and proactive customer communications
• Logical problem solver and critical thinker with a good ability to prioritise projects.
• Be a self starter with enthusiasm for delivering excellent value for the business.

You must have excellent communication skills (across all media) and possess the ability to ‘get things done’ in a flexible dynamic organisation. Able to work effectively, quickly and with a high level of accuracy in a fast-moving and rapidly changing environment.

What we can offer you:

Purpose, Vision & Journey

• At Railsr, our vision is to make finance an amazing experience everywhere and accessible to everyone in the world.
• We are truly customer obsessed and adventurous in designing the world’s best embedded finance experience platform to power our customers creating magic finance moments for their consumers.

Career

• We’re a lean, fast-growing, ambitious and agile global FinTech company. It's the perfect environment for you, if you enjoy a challenge, variety, thrive in ambiguity and most importantly, want to deliver real impact.
• We’re committed to innovation and development and this starts with our people. You are empowered to drive your own professional development and grow your skills.

People

• Our teams work from different places to create amazing embedded finance solutions for our customers. We embrace flexible and hybrid working, but always putting our teams and customers needs first. This is part of our high-trust and mutual respect approach; with the expectation that we treat people as individuals and with respect.
• You will join and work with an international team with incredible passion and expertise in the FinTech industry.

Our Values

Being an integral part of the Railsr team and sharing our values is important to us. Our values are: ambition for our company, colleagues and ourselves and the freedom and expectation to own it, trust which we give freely and expect in return, treating each other as adults, curiosity with our minds open to fresh thinking in the constant pursuit of improvement and customer obsession ensuring that everything we do is with the customer in mind, we succeed when they succeed.

Diversity, Inclusion & Belonging

Our global team is amazing – they bring great ideas, drive new plans and help make Railsr a fantastic place to work. In the last year, we’ve doubled in size, with over 500 colleagues spread over 10 countries and 39 languages spoken. As we grow, we’re committed to making diversity, equity, and inclusion part of everything we do. Ensuring that we are recruiting, retaining and promoting a diverse mix of colleagues who are representative of our customers and communities is critical. We’re proud to be an equal opportunity employer and actively encourage all applications, particularly those from under-represented groups.