ABOUT US:

HearUSA is a leader in hearing health. We are on a mission to make hearing care simpler and more accessible than ever before, setting a new standard in modern hearing care. Our hearing center teams change lives by giving clients easy access to advanced hearing technology and outstanding care.

We are taking a stand and reducing the stigma around hearing loss. HearUSA is committed to our mission to change one million more lives in the next five years through Simply Excellent Hearing Care. As professionals, we’re redefining delivery of hearing care and helping more people take charge of their hearing health.

We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. HearUSA is also part of the WS Audiology (WSA) family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform basic hearing aid troubleshooting services, hearing aid checks, listening checks and cleaning.
• Follow established marketing tools including outbound calls to enhance business opportunities and create new referral sources.
• Work with front office staff to convert walk-in, clients recall existing clients, and answer incoming phone calls.
• Comply with FDA guidelines, WSA practice guidelines and QPG protocols while providing excellent routine/follow up client care.
• Work within a team environment with other members of the center staff to achieve goals established by management.
• Complete second half of HAF’s, clean and check appointments to open HCP capacity.
• Maintain a clean, inviting and friendly environment within the center for customers and potential customers.
• Assist primary provider to ensure products are prepared and ready to dispense.
• Check in hearing aids and repairs, order hearing aids, earmolds, accessories, scan impressions where applicable.
• Restore settings on repaired aids, call clients for pickup. Verify hearing aids have arrived for scheduled appointments.

REQUIREMENTS:

• Experience interacting with customers/clients, experience in sales environment preferred.
• Ability to pay close attention to detail with a high degree of accuracy.
• Ability to work quickly, accurately and independently in a fast-paced environment.
• Willingness to learn and use new computer programs/applications.
• Experience with team environment and achieving monthly goals preferred.
• High School diploma preferred or equivalent work history.
• 1-2 years of experience

A PLACE TO GROW YOUR CAREER:

Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together.

• A structure of field support for your hearing center
• A professional development team of dedicated Regional Training Managers
• Continuing education, LinkedIn Learning & licensing reimbursement
• Career advancement pathways such as Hearing Care Provider and Client Experience Specialist Team Lead, Hearing Care Provider Advisory Board member, or District Manager
• Paid externships and a Hearing Instrument Specialist Trainee program

LIFESTYLE & BENEFITS:

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Service Days & Diversity, Equity & Inclusion Initiatives
  

Pays: $22-$24hr.

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.