Job Details

• Start Date: June 26, 2023
• Training: 6 Weeks, Monday - Friday, 8:00 am - 4:45 pm Arizona time.
• Applicants who wish to be considered for this role must reside in the Phoenix Metro Area!
• Hourly Pay: $24.11 - $28.91, depending on experience.

Job Summary

Investigates, determines responsibility, confirms coverage, establishes damages, and negotiates settlement of claims. Will also be required to maintain an active adjusters license in states where required.

Essential Job Functions

• Conducts office investigation on assigned cases, confirms coverage, determines responsibility, establishes damages, reports status, and negotiates settlement (has authority to make payment of assigned claims within prescribed limits).
• Adjusts all types of claims.
• Reviews documentation on damaged property and vehicles, and determines claims-related damage.
• Reviews and adjusts estimates provided on the cost of repair or replacement of damaged or stolen property and vehicles.
• May create damage estimate to establish the claim payment.
• Determines and reports on subrogation potential.
• Refers potential salvage vehicles, personal property, and miscellaneous salvage recovery to the Salvage COE.
• Reports theft, fraud, and arson losses as required to federal, state and industry agencies.
• Performs most duties on an individual basis, and work has a direct bearing on Management results.
• Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times.
• Telephone and electronic communications are a major part of activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons incident to the investigation and processing of claims.

Education Requirements

• High School Diploma or equivalent required.
• Bachelors degree preferred.

Experience Requirements

• Prior general work experience with demonstrated customer service and time management skills is preferred.
• Strong written/verbal communication, critical thinking and negotiation skills.
• Must have the ability to work in a fast paced environment while multi-tasking and be proficient in the use of computer, internet, and Microsoft office applications.

Physical Actions

This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions.

• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information. Visually locates material, resources and other objects.
• Ability to continuously operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.