Our Organization:

Come join a company that provides a superb opportunity to learn and advance within healthcare’s most fascinating area of growth! Arkos Health Company, our team delivers advanced, community-based health services to provide quality, patient-focused healthcare. Paired with an integrated system of care comprised of clinical and social services backed by a robust technology platform, our team strives to deliver on our mission to provide advanced, more accessible community-based health services that allow our clients to live healthier, more independent lives.

How You'll Make a Difference:

The IT Manager will be working 100% of the time out of our Albuquerque, NM Office location. Provides technical and administrative support, using operating systems and a variety of application software. Maintains adequate knowledge of existing hardware and software, in order to maximize efficiency of the network.

All Employee MUST be fully COVID-19 Vaccinated

Essential Duties and Responsibilities:

• Oversees and executes the installation of operating systems and application software for the entire company as directed by the IT Director
• Provides continuous computer/network support relating to software and hardware problems reported by all users of the company and its’ subsidiaries
• Installs new software applications or hardware on the LAN, coordinating assistance from third parties when necessary at the direction of the IT Director
• Maintains a high level of client satisfaction through effective communication and prompt resolution
• Maintains an adequate level of knowledge of operating system and application software being used to provide high level of support to all users
• Serves as an active team member to the 24/7 IT Support Team
• Maintains accurate inventory of all software
• Ensures all department receipts are submitted to the appropriate designee by deadlines to ensure accurate tracking.
• Adheres to the departmental budget
• Enforces all IT department procedures at all locations
• Ensure Customer Service is timely and accurate on a daily basis
• Contribute to improving Customer Support by actively responding to queries and handling complaints
• Follow up with customers to identify areas of improvement
• Provide customer feedback to appropriate internal teams (example Development staff)
• Assisting with facility requests as needed

Qualifications/Skills:

• Bachelor’s degree in technology or related field preferred
• 2-3 years of Healthcare IT experience
• Understanding of technology terminology
• Experience in IT management preferred
  
• Experience with Office 365 management and SharePoint experience a plus
• Experience with Azure AD management and administration
• Experience supporting both Apple and Windows devices
• Network infrastructure setup, and wiring experience

Benefits:

• Employer-paid Medical Insurance
• Employer Paid Dental Insurance
• Employer-paid Vision Insurance
• Employer-paid Short-term disability
• Employer-paid life insurance
• Employer matching 401(k)
• 15 days annual combined sick/PTO with 9 paid holidays

Must complete our Culture Index Survey. Take the assessment at https://portal.cultureindex.com/public/survey/general/bg3VS0H2kF. This is not a pass/fail test and does not measure intelligence.

Arkos Health EEO Statement:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Arkos Health is a drug free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.